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Go to our registration page and complete all questions on the registration form. After registration, you will receive a confirmation by email within 5 working days.

Are there any changes in your situation that affect your registration? For example, a change of address, have you decided you prefer a different location, or do you need childcare on different days? No problem.

Send an email to info@kappio.nl outlining your wishes (and from which date this applies), and the Service Bureau department will contact you.

It may happen that there is no place available for your child immediately after your registration. We process all registrations in order of receipt and schedule up to 6 months in advance.

When assigning children to groups, we take into account the permitted group size, what is pedagogically sound for the children, and the available staff resources. As a result, we may not be able to place your child immediately.

In that case, your child will be placed on the waiting list. We maintain this carefully and will contact you as soon as a suitable place becomes available.

Would you like to make changes to your child's care, such as requesting an extra day, swapping a day, or terminating the contract? Please send an email to the Service Bureau. Clearly state the date from which you would like the change to take effect. They will then check if there is availability in the schedule.

Change in your family situation
Has anything changed in your family situation, such as in the event of a divorce? Please include the following information:

• The date on which the fiscal partnership ends (we use this as the effective date).
• Which parent is continuing the contract (usually the parent with whom the child is registered and who applies for the childcare allowance).
• This parent's address details.
• Whether the other parent wishes to retain access to the OuderApp (to read along, but without being able to make changes).

You can email this information to: info@kappio.nl

Only changing details?
Do you only want to make changes, such as your address, phone number, or emergency contacts? You can easily arrange this yourself via the OuderApp.

Do you only want to make changes, such as your address, phone number, or emergency contacts? You can easily arrange this yourself via the OuderApp.

Would you like to make changes to your child's care, such as requesting an extra day, swapping a day, or terminating the contract? Please send an email to the Service Bureau. Clearly state the date from which you would like the change to take effect. They will then check if there is availability in the schedule.

Change in your family situation
Has anything changed in your family situation, such as in the event of a divorce? Please include the following information:

• The date on which the fiscal partnership ends (we use this as the effective date).
• Which parent is continuing the contract (usually the parent with whom the child is registered and who applies for the childcare allowance).
• This parent's address details.
• Whether the other parent wishes to retain access to the OuderApp (to read along, but without being able to make changes).

You can email this information to: info@kappio.nl

When your child is enrolled at Kappio, you will receive a welcome email from Konnect, the party that developed our Parent App. This welcome email contains a URL and username (this is your email address).
You can then create a password yourself.

The Parent App can be downloaded from the Google Play Store (for Android) and the App Store (for iOS).
Once you have installed the app, you can log in using the details you received via email. When you log in to the app for the first time, you will fill in three fields:
• The URL; mijnkappio.ouderportaal.nl
• Username; your email address
• Password
Have you forgotten your password? It is possible to change your password via the ‘forgot password’ option. An email will then be sent to the address on record in our system. Did you not receive the details? Please contact our Servicebureau, they can send you new details.

Sometimes payments and income get temporarily out of balance. Or perhaps the Tax and Customs Administration has not yet finished calculating your Childcare Allowance.
It's nice to have someone help think of a solution in such situations. Kappio is certainly open to working with parents to find a solution. You can request a payment deferral via the button below.
Our finance department will then contact you regarding the options.

Would you like to make changes to your child's contract, such as requesting a permanent extra day, swapping a day, or terminating attendance?
Please send an email to the ServiceBureau.
Clearly state the date you would like the change to take effect. They will then check if there is availability in the schedule.

If you wish to request an occasional extra day of childcare, you can submit this request via the OuderApp.
You can also use the app to indicate whether you wish to pay for this extra day of childcare using exchange-service hours or by receiving an additional invoice.
The location staff will assess whether the group occupancy allows your child to attend. For questions regarding this assessment, you can contact the location directly.

On average, the Tax and Customs Administration needs between 5 and 13 weeks to assess an allowance application or amendment (kinderopvangtoeslag). As a result, it is possible that your application or amendment has not yet been processed and that you have not yet received an (adjusted) payment.

Did you submit the application more than 13 weeks ago?
Then check if you have received a confirmation from the Tax and Customs Administration regarding your entitlement to childcare allowance. You can find this by post and in your Berichteninbox on mijntoeslagen.nl.
If you have not received this confirmation, please contact the Tax and Customs Administration. Something may have gone wrong with your application or the assessment. 

Does it turn out you are not entitled to childcare allowance?
No problem. In that case, please contact our Servicebureau and together we will look into whether you are entitled to another form of compensation.

Are you experiencing financial hardship as a result? Then apply for a payment arrangement with our financial department.