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It is best for everyone if you discuss this as soon as possible with the person involved or who was involved. This could be, for example, a pedagogical staff member, supervisor, or regional manager regarding the day-to-day operations of the childcare facility. If it concerns financial or other matters, please contact the Service Bureau via info@kappio.nl or tel: 0223-534 797.

We are confident that by discussing this with you, we can reach solutions.

More information about Kappio's complaints procedure.

If you are unable to resolve the matter with the person directly involved or the supervisor, please fill out the complaint form.

We publish our complaints report annually via our website.

Complaints Report 2025

Complaints Report 2024

Are you unable to resolve the matter together with the childcare organization? Then you can turn to the Childcare Complaints Desk. This independent desk offers information, advice, and support regarding complaints or differences of opinion. Submitting a question or complaint is free of charge.

Kappio is affiliated with the Childcare Complaints Desk and the Childcare Disputes Committee. The Disputes Committee handles disputes between parents and childcare organizations in an independent and expert manner. This ensures there is always an appropriate next step if you cannot reach an agreement together.

Go to the website of The Childcare Complaints Desk