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Childcare hours are always billed in advance. You will receive your invoice every month around the 22nd by email at the email address of the contract holder (Ouder/verzorger 1). Did you choose direct debit? Then the amount will be automatically debited around the 1st of the month.

Additionally, you can always find your invoices in the Parent App. Go to ‘Ik’ (bottom right of the screen) and open the ‘Facturen’ tab. Do you have questions about your invoice? Please contact the Servicebureau.

Invoices are sent every month by email to the email address of the contract holder (Ouder/verzorger 1). Additionally, you can always find your invoices in the OuderApp. Go to ‘Ik’ (bottom right of the screen) and open the ‘Facturen’ tab. Do you have specific questions about your invoice? Then please contact the Servicebureau.

The number of effective childcare hours can vary per month, for example, due to holidays or study days. Therefore, Kappio invoices a fixed number of hours every month. This way, you know exactly where you stand and do not have to report changes to the Tax Authorities (Belastingdienst) every month for the childcare allowance (kinderopvangtoeslag).

To arrive at this fixed monthly amount, we calculate the total number of weeks of childcare for which you are contractually paying and divide this by 12 months. Below you will find a calculation example to clarify.

1 full day of daycare, 51 weeks of care (the daycare is closed for one week, between Christmas and New Year)
1 day = 11 hours of care
11 hours x 51 weeks = 561 hours of care/year.
561 hours/12 months = 46.75 hours of care per month.
Therefore, with 1 day of care per week, you purchase an average of 46.75 hours of care at Kappio.

2 days per week of preschool, 40 school weeks of care (the preschool is also closed during school holidays)
1 morning = 4 hours of care, 2 mornings = 8 hours of care.
8 hours x 40 weeks = 320 hours of care/year.
320/12 months = 26.67 hours of care per month.
Therefore, with 2 mornings per week of preschool, you purchase an average of 26.67 hours of care at Kappio.

Does your child have a VVE-indication from the youth doctor?
If so, the 3rd and 4th mornings of preschool are billed directly to the municipality. Therefore, you will not see these hours and the associated costs on your invoice.

You may receive an invoice in a month in which your child did not attend childcare.
The number of effective childcare hours can vary per month, for example, due to holidays or study days.
Therefore, Kappio invoices a fixed number of hours every month. This way, you know exactly where you stand and do not have to report changes to the Tax and Customs Administration every month for the childcare allowance.

To arrive at this fixed monthly amount, we calculate the total number of childcare weeks for which you pay contractually and divide this by 12 months. Below you will find a calculation example to clarify this.

1 afternoon of out-of-school care, 40 school weeks of childcare
1 afternoon = 4.25 hours of childcare
4.25 hours x 40 school weeks = 170 hours of childcare/year.
170 hours / 12 months = 14.17 hours of childcare per month.
Therefore, with 1 afternoon of childcare per week, you purchase an average of 14.17 hours of childcare per month from Kappio.

2 days per week preschool, 40 school weeks of childcare (the preschool is also closed during school holidays) 
1 morning = 4 hours of childcare,
2 mornings = 8 hours of childcare.
8 hours x 40 weeks = 320 hours of childcare/year. 
320/12 months = 26.67 hours of childcare per month.
Therefore, with 2 mornings per week at preschool, you purchase an average of 26.67 hours of childcare per month from Kappio.

It may happen that you receive a separate invoice for extra childcare hours in addition to your monthly invoice.
Via the OuderApp, you must always indicate how you want this extra childcare to be billed. You can choose between using exchange service hours, using your holiday credit, or having the extra hours invoiced. Are there no exchange service hours or holiday credit available? Then invoicing the extra hours is the only option you can choose.

You may be able to apply for additional childcare allowance (kinderopvangtoeslag) from the Tax and Customs Administration (Belastingdienst) for these separate invoices.
Do you have questions or would you like help with your invoice? Please contact the Servicebureau.

Yes. Your annual statement (jaaropgave) contains an overview of the number of childcare hours invoiced during the past calendar year. You will receive this every year in February via email to the contract holder's (Ouder/verzorger 1) email address. Additionally, you can always find your annual statement in the OuderApp. Go to ‘Ik’ (bottom right of the screen) and open the ‘Documenten & Jaaropgave' tab.

Furthermore, in November you will receive the hours statement (urenopgave). This lists the number of childcare hours that will be charged for the upcoming year according to your contract.
Are you looking for a (monthly) invoice? You can find this in the OuderApp under the ‘Facturen’ tab.

Do you have specific questions about your annual statement, invoice, or hours statement? Please contact the Servicebureau.

Your contract has a one-month notice period, and we invoice in advance with a fixed monthly amount. As a result, you may still receive a (final) invoice for the remaining contract period after cancellation, even if your child does not attend childcare during that time.

Do you have specific questions about your invoice? Please contact the Servicebureau.