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Invoices are prepared and sent around the 23rd of every month. This involves prepayment: you pay for the childcare you will be using in the coming month.

Have you opted for direct debit? If so, we will automatically deduct the invoice amount from your account around the 1st day of the following month.

Do you pay via manual or recurring bank transfer? Please ensure that we receive the invoice amount no later than 14 days after the invoice date.

Would you like to change the account number used for direct debit? If so, we require a new, signed authorization from you. You can request the direct debit form via our contact form.

You will then receive an authorization form by email, which you can complete and sign digitally. As soon as we have received the signed authorization, we will update your IBAN number. Your new account number will then be used for the next direct debit.

Have you received an invoice or payment reminder in the meantime? If so, we request that you make a one-time manual transfer to cover the amount.

Childcare hours are always billed in advance. Invoices are sent out every month around the 22nd. Did you opt for direct debit? Then this takes place around the 1st of the month.

Sometimes payments and income get temporarily out of balance. Or perhaps the Tax and Customs Administration (Belastingdienst) has not yet finished calculating your childcare allowance. Kappio is happy to work with parents to prevent problems. You can request a payment deferral via the contract form. Our finance department will then contact you regarding the options.

There may be various reasons why the invoice amount differs from previous invoices. For instance, a change in your contract—such as an adjustment to the number of childcare hours—can affect the costs.

Additional requested days of childcare at daycare or out-of-school care can also cause a difference. When requesting extra childcare, you choose whether to pay for this using credit or by invoice. Depending on your choice, this may or may not be included on the invoice.

Are you having trouble understanding the matter, or do you suspect an error? Please feel free to contact our Servicebureau. Our staff will be happy to review the invoice with you to explain it.

We invoice childcare costs monthly. You can choose to have your invoice debited automatically or transfer the payment manually yourself to NL68RABO0303180188 attn KDV & BSO Anna Paulowna B.V.

Additionally, it is possible to have your childcare allowance paid directly to Kappio by the Tax and Customs Administration. In that case, you will only receive an invoice for the amount remaining after the childcare allowance has been deducted. You can indicate this via www.mijntoeslagen.nl. Read more information about direct payment on the Tax and Customs Administration website. 
Please note: this option is only available if Kappio is the only childcare organization where your child is registered.

Do you have questions about your invoice or the payment options? Please feel free to contact our servicebureau. 

You can transfer payments to NL68RABO0303180188 payable to KDV & BSO Anna Paulowna B.V.

Are you temporarily unable to pay your invoice? You can easily request a payment deferral via the application form on our website. Every application is carefully and individually assessed.

We advise you not to wait until the payment deadline has passed. By submitting an application in a timely manner, we can look for a suitable solution together and avoid potential additional costs.

Do you have questions about your situation? Please feel free to contact our servicebureau. We are happy to help you.

Do you believe that the invoiced amount should be paid by the municipality? If so, please contact our servicebureau.

In most cases, we invoice the costs directly to the municipality. However, if you receive an invoice or payment reminder, there may be an administrative discrepancy or missing information. We would be happy to look into this with you to determine why the costs were invoiced to you and not to the municipality.

Our service desk is happy to help you quickly clarify the situation and work together to find a suitable solution.

You can choose to have your childcare allowance paid directly to Kappio by the Tax and Customs Administration. You can easily arrange this via the Tax and Customs Administration’s Mijn Toeslagen.
When you choose direct payment, Kappio will only invoice the amount remaining after the childcare allowance has been settled.

Please note: as a parent, you remain personally responsible for applying for and making timely changes to your childcare allowance with the Tax and Customs Administration.

The option for the childcare allowance to be paid to our organization is only available if Kappio is the only childcare organization where your child is enrolled.
Would you like more information about direct payment? Please consult the information on the Tax and Customs Administration website.