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Every month, the invoice is emailed to the email address of the contract holder (Parent/Guardian 1).
Additionally, the invoice can always be found via the OuderApp.
Go to 'Ik' (bottom right of the screen) and go to the 'Facturen' tab. Are you looking for the annual statement? Then go to the 'Documenten & Jaaropgaven' tab.

You can easily transfer your invoice amount to Kappio yourself. Alternatively, you can opt for a monthly direct debit, so that the amount is automatically deducted.
Would you like to use direct debit? Please indicate this via the contract form on our website. We will then send you a digital signature request allowing you to authorize Kappio to do so.

Are you entitled to childcare allowance (kinderopvangtoeslag)? If so, you can choose to have this paid directly to Kappio by the Tax and Customs Administration (Belastingdienst). We will then offset this against your invoice, so that you only pay your own contribution.

Would you like to change your account number? Please submit this via the contract form on our website. We will then send you a digital signature request, which you can use to issue the new authorization to Kappio.

Are you unable to pay your invoice on time for once? That can happen. We are happy to help. You can easily request a payment deferral via the application form on our website.

We carefully and individually assess every application.

Your annual statement (jaaropgave) contains an overview of the number of childcare hours invoiced during the past calendar year. You will receive this every year around February via email at the contract holder's (parent/guardian 1) email address.
Additionally, you can always find your annual statement in the OuderApp. Go to ‘Ik’ (bottom right of the screen) and open the ‘Documenten & Jaaropgave’ tab.

Are you looking for a (monthly) invoice? You can find this in the OuderApp under the ‘Facturen’ tab.
Furthermore, you will receive the hours statement (urenopgave) in November. This lists the number of childcare hours that will be charged for the upcoming year according to your contract.

Do you have specific questions about your annual statement, invoice, or hours statement? Please contact the Servicebureau.

The Tax and Customs Administration (Belastingdienst) usually pays out the childcare allowance on the 20th of every month.

Is this the first time you are requesting childcare allowance?
On average, the Tax and Customs Administration needs between 5 and 13 weeks to assess an allowance application (or interim change). As a result, it is possible that your application or change has not yet been processed and that you have not yet received an (adjusted) payment.

Did you submit the application more than 13 weeks ago?
Then check if you have received a confirmation from the Tax and Customs Administration regarding your entitlement to childcare allowance. You will receive this by post and in your Messages inbox on mijntoeslagen.nl.
If you have not received this confirmation, please contact the Tax and Customs Administration. Something may have gone wrong with your application or the assessment.

Does it turn out you are not entitled to childcare allowance?
No problem. In that case, please contact our Servicebureau and together we will look into whether you are entitled to another form of compensation.

We handle the invoicing of childcare hours with care. However, a change and the invoice may overlap. Do you suspect that your invoice is incorrect?
If so, please contact us at debiteuren@kappio.nl. We would be happy to look into it with you.