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Once you have installed the app, you can log in using the login details you received.
The login details will be sent by email by Konnect approximately 6 weeks before the start date of your contract.

When you log in to the app for the first time, you need to fill in three fields:
• The URL of the childcare organization: mijnkappio.ouderportaal.nl 
• Username
• Password

Forgot your password? It is possible to change your password via ‘forgot password’. An email will be sent to the known email address.
Haven't received your details? Then please contact the group your child is placed in; they may be able to send new details.

Logging into the parent portal is done via an email address.

To grant access to a second user, you can provide the email address of parent/guardian 2 ('Ouder/verzorger 2') via the parent portal. To do this, go to 'Me' ('Ik') and select 'Personal details' ('Persoonlijke gegevens'). Here, please provide the contact details of parent/guardian 2. Enter the email address of parent/guardian 2 here and select 'Save' ('Opslaan').

Within 3 working days, parent/guardian 2 will receive an activation email in their inbox. With this email, parent/guardian 2 can create their own account and gain insight into, among other things, the diary and photos.

Have you not received an activation email after three working days? Or do you need access urgently? Then please contact the Servicebureau.

You can easily request an extra childcare day (occasional care) via the Parent App. This is only possible for daycare and out-of-school care (BSO). You cannot request an extra childcare day for preschool.

How does the assessment work? Every request is assessed by the location.
They check whether there is sufficient space on your chosen day to accommodate an extra child. Therefore, it may happen that:

• your request is rejected;
• or your request is only approved at a later time, for example, if a child reports sick on the day itself and a spot becomes available after all.

When submitting your request, you can indicate by which date you would like to receive a response. This way, you know where you stand in time and can arrange an alternative if necessary.

How do you request an extra childcare day?

1. Log in to the Ouderapp and go to Calendar ('Agenda').
2. Tap the blue plus button at the bottom right of the screen.
3. Choose Request Day ('Dag aanvragen').
4. Select the desired date.
5. Choose for which child or children you want to submit the request.

After making these choices, an extra field will appear where you indicate how you wish to pay for the extra childcare day.

Payment options;

• Daycare: exchange service hours ('Ruilservice-uren') can be used on any desired day.
• Out-of-school care: exchange service hours ('Ruilservice-uren') can be used during school weeks.
• Out-of-school care: holiday credit ('Vakantietegoed') can be used during school weeks, study days, and school holidays.

You accrue exchange service hours when you have deregistered your child within the specified period.
Holiday credit is an hours package that you can choose with your out-of-school care product. This is stated in your contract. You pay an additional monthly contribution for holiday credit.

Do you have no exchange service hours or holiday credit available? Then you can choose to have the extra childcare day invoiced. The costs will be added to your next invoice.

When will you hear if your request has been approved?
As soon as the location has assessed your request, you will automatically receive a notification in the Parent App.

A permanent extra or different childcare day?
Would you like to book an extra childcare day on a regular basis or change a fixed childcare day? Please send an email to the Servicebureau. They will process your request in the schedule and inform you from which date your child(ren) can attend on the desired childcare day(s).

Is your child sick or going on vacation? You can easily report this via the Parent App ('Ouderapp').

How do you report your child's absence?

1. Log in to the Parent App and go to Calendar.
2. Tap the blue plus button at the bottom right of the screen.
3. Select Report Absence.
4. Select the desired date or period.
5. Choose for which child or children you want to report the absence.
6. Select a reason and add a comment if necessary.
7. Click Submit Request.

In most cases, your absence report will be automatically approved. You will receive a confirmation of this by email.

Exchange Service Hours
Do you report your child's absence within the applicable cancellation period? Then you will automatically receive exchange service hours. Exchange service hours are only accrued for daycare and out-of-school care (BSO). No exchange service hours are awarded for preschool.

• Daycare: exchange service hours can be used on any desired day.
• Out-of-school care: exchange service hours can only be used during school weeks.
  Do you wish to use childcare during school holidays or on study days? Then you can purchase a holiday hours package for this.

Do you want to change a childcare day permanently?
Do you want to cancel a childcare day permanently or change a fixed childcare day? Then send an email to the Servicebureau. They will process your request in the schedule and let you know from which date your child(ren) can use the childcare according to the new schedule.

You can easily submit changes to your name, address, and place of residence details yourself via the parent portal.

• Log in to the Parent App and go to 'Me'.
• Select 'Personal details'. Here you can provide the contact details for parent/guardian 1 and 2.

Has your family composition changed? Please contact the Servicebureau. In many cases, a change in family composition affects the contract and the reimbursement of childcare allowance or municipal reimbursement.
We are happy to help you arrange this quickly and easily.

The changes to the details in the Parent App will be visible within 3 working days. Have you not received an activation email after three working days? Please contact the Servicebureau.

You can easily download daily reports, photos, and videos via the Parent App.

Downloading daily reports
Do you want to save all daily reports for a specific period? You can download them as a single PDF file.

1. Go to Daily Reports.
2. Tap the cloud-with-arrow icon next to a daily report.
3. Select the desired period.
4. The daily reports will then be merged into a single PDF file.

Downloading photos
Do you want to download multiple photos at once? You can easily do this from the Parent App.

1. Go to Photos.
2. Tap the download icon in the top right.
3. Select the desired period and the child or children whose photos you want to download.
4. Tap Send download link.

Within approximately 15 minutes, you will receive an email with a download link, allowing you to save all selected photos at once.

Downloading videos
You can also easily download videos.  

1. Go to Photos and open an album or select a child.  
2. Find the video you want to download.
3. Videos are recognizable by the triangle icon.  
4. Tap the video to open it.  
5. Then tap Download at the bottom of the screen to save the video to your device.

Yes, the Parent App offers a safe and secure environment for sharing information with parents. KidsKonnect and the parent company Ovivio, the provider of the Parent App, considers your child's privacy very important, just like you do. Parents do not appreciate finding unsolicited information about or photos of their child(ren) on the internet. During the development of the app, high security standards are continuously maintained, and all data is stored securely.

Additionally, childcare organizations can determine for themselves which parents and staff members have access to which information.

When developing and managing the app, all parties follow GDPR guidelines; data is processed only with consent.