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Habituation hours
When your child starts at childcare, they need time to get used to the new environment. Therefore, we gradually build up the childcare hours in consultation.

• Daycare (KDV): We advise starting the settlement period approximately one week before the start of your work. Because your child will not immediately attend full childcare days during this period, you will receive 8 exchange service hours from the contract date. These are valid for 1 year. 
• Out-of-School Care (BSO): The settlement period starts upon placement and the first after-school care. You will receive 4 exchange service hours for this, valid for 1 year. These can be used for an extra childcare session, provided there is space in the group.
•  Preschool: Children at preschool have shorter attendance and do not need to stay overnight. Consequently, the settlement period is usually limited. There is no exchange service for preschool, and therefore no settlement hours are allocated.

All allocated acclimatization and exchange service hours can be used via Konnect for an extra childcare session, provided there is space in the group.

Exchange service hours (KDV and BSO) 
Exchange service is an extra service and not a right. Report an absence at least 36 hours in advance via Konnect to accrue exchange service hours. An exchange request will only be approved if group occupancy and staff planning permit.

Important conditions
Exchange service hours are valid within the same calendar year in which they were accrued and are person-specific. They can only be used for the child who accrued the hours. Requesting an extra childcare day or cancelling a childcare day is possible up to a maximum of 12 weeks in advance.

Upon termination of a contract, accrued exchange service hours expire. All conditions regarding acclimatization and exchange service hours can be found in the product terms and conditions as well as Kappio's habituation-policy (Wenbeleid).

Exchange service hours (from absence and from the settling-in policy) are valid up to and including 15:00 on December 24 of the same calendar year in which they were accrued. The hours are personal, can be used up to a maximum of 12 weeks in advance, and expire upon termination of the contract.

Exchange service is not available for the preschool. All conditions regarding settling-in and exchange service hours can be found in the product terms and conditions and the habituation policy of Kappio.

Exchange service is an additional service and not a right. Report an absence at least 36 hours in advance via Konnect to accrue exchange service hours. An exchange request will only be approved if group occupancy and staff scheduling permit. 
The hours are personal, can be used up to a maximum of 12 weeks in advance, and expire upon termination of the contract.

Exchange service is not available for the preschool.
All conditions regarding settling-in and exchange service hours can be found in the product terms and conditions as well as Kappio's habitation policy.

Daycare (KDV)
Exchange service hours can be used for an extra childcare day on any desired day, provided there is space in the group.

Out-of-school care (BSO)
Exchange service hours can be used during school weeks. Do you also have holiday credit? Then you can use this during school weeks, study days, and school holidays. You accrue exchange service hours by cancelling your child's attendance at least 36 hours in advance via the Parent App.

Holiday credit is an additional hours package that you can purchase with your BSO product. Whether you have holiday credit is stated in your contract. Do you not have any exchange service hours or holiday credit available? Then you can request an extra childcare day at the applicable rate. The costs will be added to your next invoice.

Requesting an extra childcare day
You can easily request an extra childcare day (incidental care) via the Parent App. This is possible for the daycare and out-of-school care. Extra childcare days cannot be requested for the preschool.

How is my application assessed?
Every application is assessed by the location. This involves checking whether the group size and staffing schedule offer sufficient capacity to accommodate an extra child. Therefore, an application may be rejected or approved only at a later date. 

In your application, you can indicate by which date you would like to receive a response. This way, you will know in advance where you stand and can arrange an alternative if necessary.

In some situations, you can use your exchange service hours to meet childcare needs.

• Daycare (KDV)
  Exchange service and habilitation hours can be used for an extra childcare day on any desired day, provided there is space in the group. 
• Out-of-school care (BSO)
  Exchange service and habilitation hours can be used during school weeks.
  Do you also have holiday credit? Then you can use this during school weeks, study days, and school holidays.

It may happen that you accidentally selected the option 'charge to next invoice' instead of using the available hours. In that case, please contact the Servicebureau. They can make the administrative adjustment for you on the invoice and in your hours credit.

Is your child sick or going on vacation? You can easily report this via the Parent App.

1. Log in to the Parent App and go to Calendar.
2. Tap the blue plus button in the bottom right corner of the screen.
3. Select Report Absence.
4. Select the desired date or period.
5. Choose for which child or children you want to report the absence.
6. Select a reason and add a comment if necessary.
7. Click Submit Request.

In most cases, your absence report will be automatically approved. You will receive a confirmation of this by email.
Did you cancel your child's attendance within the applicable cancellation period?
Then you will automatically receive exchange service hours.

Exchange service hours are only accrued for daycare and out-of-school care (BSO).
No exchange service hours are awarded for preschool.

• Daycare: exchange service hours can be used on any desired day.
• Out-of-school care: exchange service hours can only be used during school weeks. Do you wish to use childcare during school holidays or on study days? You can purchase a holiday hours package for this purpose. 

Want to change a childcare day permanently?
Do you want to cancel a childcare day permanently or change a fixed childcare day? Then please send an email to the Servicebureau. 
They will process your request in the schedule and let you know from which date your child(ren) can use the childcare according to the new schedule.

No. If you cancel your child's attendance less than 36 hours before the scheduled childcare, for example, due to illness, no exchange service hours will be granted.

The reason for this is that staffing and procurement have already been aligned with your child's expected attendance at that time. The costs for the reserved childcare place have already been incurred and therefore cannot be converted into exchange service hours.

If you cancel your child's attendance less than 36 hours before the scheduled childcare, for example due to illness, no exchange service hours will be allocated for this.

We create a staff schedule in advance and purchase supplies for meals, groceries, and activities, among other things. In doing so, we take into account the number of children expected in the group. When a cancellation is submitted at least 36 hours in advance, we can often still accommodate this, for example by adjusting the staff schedule or approving an additional childcare request from another parent.

With a cancellation within 36 hours, this is usually no longer possible. The costs for the reserved childcare place have already been incurred. Therefore, these childcare hours will not be converted into exchange service hours.

You can find all conditions regarding habilitation and exchange service hours in the product terms and conditions as well as Kappio's habilitation policy.