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Go to our registration page to register your child for free and without obligation at the childcare location of your choice.

Can't figure it out online? Then please contact our Servicebureau by phone. Please note: the parents' BSN numbers are required for registration. 

Only for the registration of an (unborn) baby at the daycare center can the registration be processed without a name, date of birth, and BSN.

It may happen that there is no place available for your child immediately after your registration. We process all registrations in order of receipt and plan up to 6 months in advance.

When assigning children to groups, we take into account the permitted group size, what is pedagogically sound for the children, and the available staff resources. As a result, we may not be able to place your child immediately.

In that case, your child will be placed on the waiting list. We maintain this carefully and will contact you as soon as a suitable place becomes available.

Habilitation hours
When your child starts at childcare, they need time to get used to the new environment. Therefore, we gradually build up the childcare hours in consultation.

• Daycare (KDV)
  We advise starting the settlement period approximately one week before the start of your work. Because your child will not immediately attend full childcare days during this period, you will receive 8 exchange service hours from the contract date. These are valid for 1 year.
• Out-of-School Care (BSO)
  The settlement period starts upon placement and the first after-school care. You will receive 4 exchange service hours for this, valid for 1 year. These can be used for an extra childcare session, provided there is space in the group.
• Preschool
  Children at preschool have shorter attendance and do not need to stay overnight. Consequently, the settlement period is usually limited. There is no exchange service for preschool, and therefore no settlement hours are allocated. All allocated acclimatization and exchange service hours can be used via Konnect for an extra childcare session, provided there is space in the group.

Exchange service hours (KDV and BSO)
Exchange service is an extra service and not a right. Report an absence at least 36 hours in advance via Konnect to accrue exchange service hours. An exchange request will only be approved if group occupancy and staff planning permit.

Important conditions
Exchange service hours are valid within the same calendar year in which they were accrued and are person-specific. They can only be used for the child who accrued the hours. Requesting an extra childcare day or cancelling a childcare day is possible up to a maximum of 12 weeks in advance.

Upon termination of a contract, accrued exchange service hours expire. All conditions regarding acclimatization and exchange service hours can be found in the product terms and conditions as well as Kappio's habilitation policy.

The contract hours shown on your agreement represent an average number of childcare hours per week. We spread the childcare hours you use throughout the year over 12 equal months. This way, you pay a fixed amount every month.

At the daycare center, we charge for 51 childcare weeks per year. After all, we are closed between Christmas and New Year.
We distribute these hours over 12 months (52 weeks), which means the average number of contract hours per week may appear lower than the number of hours your child is actually present on a childcare day.

This works the same way for out-of-school care. For example, do you only use childcare during the 40 school weeks? Then these hours are converted into an average number of hours per week and distributed over 12 months.

This method of calculation ensures that your monthly costs are predictable. Additionally, you do not have to adjust your childcare hours with the Tax and Customs Administration every month for your childcare allowance.

If you are unsure whether your contract hours are listed correctly, please contact the Servicebureau. They will be happy to review them with you.

Are there any changes in your situation that affect the registration? For example, a change of address, have you decided you prefer a different location, or do you need childcare on different days? No problem.

Send an email to info@kappio.nl with your wishes (and from which date this applies), and the Service Bureau department will contact you.

You can cancel your childcare agreement in writing at any time. A one-month notice period applies. The notice period commences on the date we receive your written cancellation. You will subsequently receive a confirmation by email.

You can email your cancellation to info@kappio.nl or submit it via the contact form on our website. Please include your child's name, the desired end date, and – if possible – the reason for cancellation. Your feedback helps us to continue improving our childcare and services.

After cancelling, do not forget to adjust your childcare allowance in time or stop it from the correct end date. 

Do you have any further questions? Please feel free to contact our Servicebureau.